Frequently Asked Questions

About TeeChip Pro 

What is TeeChip Pro?

TeeChip Pro is an online platform that allows artists, designers, and entrepreneurs to create and sell custom-printed merchandise.

Does TeeChip Pro cost money to use?

Launching a campaign on TeeChip Pro is 100% free. And don’t worry, there’s no penalty if your campaigns don’t sell.

What is the difference between TeeChip Pro and TeeChip?

TeeChip Pro is the newest version of the original TeeChip platform. TeeChip Pro comes with several powerful seller features that are not included in TeeChip. Base prices and profit margins are identical between platforms. We recommend all new sellers use TeeChip Pro.

How do I move my campaigns from TeeChip to TeeChip Pro?

TeeChip and TeeChip Pro are two separate platforms, so migrating your designs must be done manually. We encourage users to gradually switch to TeeChip Pro so they can take advantage of the platform’s extra tools and features.

Platform questions 

I am new to TeeChip Pro. Where should I start before I launch my first campaign?

      1) To get started, we recommend all new users to check out our blog post, “How to launch a campaign.” To get more information about special tools and features, please visit our “Learn” section. 

      2) You can find information about all TeeChip Pro products in our product guide. We encourage new users to download the included artwork templates to ensure correct design sizing for proper printing.

      3) Join our amazing Facebook Global community of sellers and engage with the community to discuss ideas, strategies, and designs to create a successful business. 

What is the base price for different products?

You can find the complete list of products and corresponding base prices on our blog.

Which file format is supported for design upload?

We accept .png files with a minimum area of 1000px by 1000px (without whitespace) and a maximum area of 10,000px by 10,000px.

How do I relaunch my campaign? The “Buy It Now” page shows “24 hours left to end the campaign.”

Campaign are automatically relaunched every 24 hours. You do not have to relaunch campaigns manually. TeeChip Pro provides daily fulfillment which means faster delivery to your customers.

What features are available on TeeChip Pro?

There are several powerful features on TeeChip Pro, and we are constantly adding more. Here are some of our most popular tools and features: bulk duplicate, coupons, mockup generator, email lead capture, email marketing system, and upsells.

How do I retarget customers that visited my store but did not make a purchase?

You can retarget customers with our email capture tool.” Visit our email capture tool guide for more information.

How do I download an email list?

To download an email list, go to your Account Dashboard → Campaign → Details → Email List → Download Subscriber list or Download Customer List

How do I set up my custom domain?

You can buy and set up your custom domain on TeeChip Pro in just a few clicks!

  1. Log in to TeeChip Pro. Click Domains Create domain.
  2. Provide the information required for your website and domain name
  3. Find your desired URL → Confirm it is available  → Purchase.
For more detailed information, please visit our guide, “How to create a custom domain.”

Who should I reach out to for help if I have other platform-related questions?

You can email our seller support team at sellersupport@teechip.com for all platform-related questions. You can also join our Facebook global community to discuss ideas, strategies, and designs with other sellers and get support from our community managers.

Payout questions

How do I receive profit payouts?

To receive payouts, you need to link your verified PayPal account with your TeeChip Pro account. After linking, you have an option of receiving profit through PayPal, Payoneer, or wire transfer. 

How long does it take to receive profits?

Your first profit payout could take up to 5 days (accounts must first be verified). Once accounts are verified, each payout takes 24-48 hours to be credited to your account. You do not have to wait for campaigns to finish or for customers to receive their orders in order to receive your payout. Payouts are processed as soon as you make sales.

How is my profit calculated?

Profits are calculated using the following formula:

Profit = ( Revenue Base Cost ) * 93%.        

The processing fee is 7% which is used to cover customer service cost, credit card processing fees, and fraud protection.

What is the minimum number of orders to receive profits?

TeeChip Pro has no minimum orders. You will receive payouts on even a single sale.

What are the different processing fees for Paypal, Payoneer, and wire transfer?

The processing fee for transfers from your TeeChip Pro account to your payment account is as follows: PayPal $0. Payoneer $3. Wire transfer $25.

Note: In the case of a wire transfer, money is transferred directly from your TeeChip Pro account to your bank account. For PayPal and Payoneer, there may be additional charges when transferring funds from your payment account to your bank account.

Customerrelated questions

How much do customers pay for shipping?

Shipping costs vary depending on the shipping destination and the number of items a buyer purchases. Here’s how we break down our shipping prices for the U.S. and Canada:

    • Most items are $3.99 for one item + $2 per additional item
    • Hoodies are $5.99 for one item + $2 per additional item
    • Sweatshirts and mugs are $4.99 for one item + $2 per additional item

How much are the international shipping charges?

International shipping is an additional $2 on top of standard shipping.

How long does it take for the order to reach customers?

Orders from our production are typically delivered within 5 to 10 business days. International orders can take an additional 1 to 2 weeks due to of transit time. Rush shipping is offered on select products within the U.S.

How do customers contact customer service?

Customers can contact customer service at https://pro.teechip.com/contact/email.

If you are taking advantage of our custom domain feature, your customer can contact customer care via https://[YOUR CUSTOM DOMAIN]/contact/email. For example, if the custom domain is https://www.animalthreads.com/ then the customer service contact will become https://www.animalthreads.com/contact/email.