Frequently Asked Questions
A campaign represents all of the product offerings for a design(s). In order to make sales, you must first launch a campaign. Campaigns can have a wide range of product colors and pricing, all at the seller’s discretion. For more insight, please review our “How to launch a campaign” blog post.
Your campaign dashboard can provide a good overview of profits and sales generated by your campaigns. However, it’s not the entire picture and does not reflect canceled orders.
For the most up-to-date profit calculations and unit sales activity (including cancellations), check your Profit tab. Your reward streaks are calculated using the unit sales activity as it’s reflected here.
We require a $20 profit minimum for all payout requests.
You may access your 1099 tax documents via the TeeChip seller dashboard > Your Name (top-right corner) > Tax Documents.
We’ve trimmed down the not-so-fun-to-read documentation. EU payment gateways SOFORT and Giropay will help increase conversion rates for EU orders, but transactions can take up to 14 business days to confirm —though the average time is around five business days. Your dashboard may reflect the pending status in the following ways:
- A sale is recorded but no profit has been assigned.
- A profit has been assigned to a date containing no related sale record.